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AI Agents

Pulze provides production-ready AI agents that automate common business workflows across your organization. Each agent is specialized for specific tasks and comes pre-configured with the right tools, personality, and capabilities.

What Are Agents?

Agents are AI assistants with:
  • Specialized Personas: Tailored personality and expertise for specific business functions
  • Pre-Configured Tools: Access to relevant integrations (Gmail, Slack, Web Search, etc.)
  • Proven Workflows: Best-practice instructions for common tasks
  • Consistent Quality: Optimized temperature and token settings for reliable results

Pre-Built Agent Catalog

Pulze provides 12 production-ready agents covering essential business functions:

Customer & Support

Ally - Customer Support Specialist

Ally
Your AI-powered support agent for customer inquiries, FAQ generation, and sentiment analysis

Marketing & Content

Sales & Business Development

Selly - Sales Representative

Selly
Lead management, pitch creation, objection handling, and deal closing

Finance & Analytics

Product & HR

Technical & Design

How Agents Work

1. Connect to Your Data

Agents automatically access your organization’s data through:
  • Space Search: Search across your RAG-enabled data stores
  • File Search: Access uploaded documents and files
  • Web Search: Find external information when needed
  • Email & Slack: Read and respond to communications

2. Execute with Tools

Each agent has access to relevant tools:
  • Communication: Gmail, Slack (read & reply)
  • Research: Web search, advanced search, LinkedIn profiles
  • Data Access: Space search, file search, URL search
  • Integrations: MCP tools for custom connections
  • Creative: Image editing, visual generation

3. Maintain Quality

Agents are configured for consistency:
  • Optimized Temperature: Balanced creativity vs. precision
  • Token Limits: Appropriate response lengths for each task
  • Writing Style: Consistent tone and formatting
  • Sample Interactions: Examples of expected behavior

Using Agents

Quick Start

  1. Select an Agent: Choose from the pre-built catalog
  2. Configure Tools: Enable/disable specific tool access
  3. Set Permissions: Control who can use the agent
  4. Start Working: Begin automating tasks immediately

Customization Options

  • Persona Adjustments: Modify the agent’s personality and approach
  • Instruction Updates: Add organization-specific guidelines
  • Tool Configuration: Enable/disable tools based on your needs
  • Model Selection: Override the default model if needed
  • Temperature Tuning: Adjust creativity vs. consistency

Sharing & Permissions

Agents can be shared at different levels:
  • Private: Only you can access
  • Organization: Available to your entire org
  • Public: Share with the Pulze community

Building Custom Agents

Beyond pre-built agents, you can create custom agents tailored to your specific needs:

Custom Agent Builder

Learn how to build your own specialized agents with custom tools and workflows

Agent Best Practices

Start with Pre-Built

Begin with our pre-built agents to understand capabilities and workflows before building custom solutions.

Iterate Based on Usage

Monitor agent performance and refine:
  • Review conversation history
  • Analyze tool usage patterns
  • Gather user feedback
  • Update instructions iteratively

Use Evaluations

Test agents against your quality standards:
  • Create evaluation datasets
  • Run regular quality checks
  • Compare agent performance
  • Track improvements over time

Secure Properly

Configure appropriate access:
  • Limit tool permissions
  • Set up human-in-the-loop for sensitive operations
  • Use role-based access control
  • Audit tool usage regularly

Next Steps

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